Privacy Policy

DIALR Privacy Policy

Effective Date: January 1, 2024

DIALR by VelociTEAM Strategies ("DIALR," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access or use our website, dialragent.ai (the "Site"), and services. Your continued use of the Site constitutes acceptance of this Privacy Policy. If you do not agree with these terms, please refrain from using the Site.

1. Scope and Consent

This Privacy Policy applies to all users of the Site. By accessing and using the Site, you consent to the collection, use, and disclosure of your personal information as outlined here, as well as the rights provided under the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and the Telephone Consumer Protection Act (TCPA). You have the right to opt out or withdraw consent at any time, even if you have previously consented.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number.
Billing and Payment Information: Credit card details, billing address.
Shipping Information: Shipping address if relevant to order fulfillment.
Purchase Information: Information regarding products or services purchased.
Usage Information: Information on how you interact with the Site, including IP address, device type, browser type, and preferences.
Third-Party Data: Personal information collected from authorized third-party sources, such as identity graphs, data partners, and payment or shipping partners, where prior consent has been granted.

To ensure compliance with TCPA, we only use auto-dialing technology or SMS contact with your explicit consent, and you retain the right to opt out.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To fulfill orders and complete transactions.
Customer Support and Communication: To respond to inquiries, provide order updates, and ensure customer satisfaction.
Site Improvement: To analyze Site usage for improvements to services, functionality, and the user experience.
Legal Compliance: To meet legal obligations, including tax reporting, fraud prevention, and maintaining compliance with all applicable laws.
Marketing and Personalization: With your consent, we may use your information to send you marketing communications, personalized offers, and information about promotions. You may withdraw this consent at any time.

4. Marketing Practices and TCPA Compliance

DIALR is committed to respecting your communication preferences and adhering to the TCPA:

Promotional Communications: With explicit consent, we may contact you by phone, SMS, or email for promotional offers, special discounts, and news about DIALR services.
Automated Contact: For marketing purposes, we may use auto-dialing technology to contact you. Consent is required for this communication, and you can opt out by replying "STOP" to SMS messages or contacting us at info@dialragent.ai.
Opt-Out and Right to Withdraw: You can withdraw your consent or opt out of marketing communications at any time by following instructions in our communications, replying "STOP" to SMS, or emailing us.

5. How We Share Your Information

We share your information only as needed and with appropriate safeguards:

Service Providers: We share necessary information with third-party vendors who assist with payment processing, shipping, data analytics, and website functionality.
Marketing Partners: With your consent, we may share information with partners to deliver personalized advertising and improve marketing effectiveness.
Third-Party Data Aggregators: We may share data with reputable data aggregators, but only if you have previously consented to data sharing across other sites.
Legal Requirements: We may disclose personal information to comply with legal obligations or respond to valid legal processes.

We do not sell your personal information to third parties.

6. Your Privacy Rights under CCPA and GDPR

If you reside in a jurisdiction with applicable privacy laws such as the CCPA or GDPR, you have certain rights, including:

Right to Know: You may request information on the personal data we collect, use, disclose, or sell (if applicable).
Right to Opt-Out: You have the right to opt out of personal information sales and data sharing for marketing purposes.
Right to Deletion: You may request the deletion of your personal information, subject to legal obligations.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at info@dialragent.ai.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance the Site’s functionality and analyze user behavior. These include:

Essential Cookies: Necessary for basic website functionality and cannot be disabled.
Performance and Analytics Cookies: Help us understand site usage and improve functionality.
Marketing and Personalization Cookies: Enable tailored advertisements and experiences, which you can disable by adjusting your browser settings or declining non-essential cookies on the Site.

You can disable cookies through your browser, but this may affect the Site’s functionality.

8. Security of Your Information

We implement industry-standard security measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security. If you have concerns, please contact us at info@dialragent.ai.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we update this Policy, we will post the revised version with the new effective date on the Site. Continued use of the Site after these changes implies acceptance of the revised Policy.

10. Users Outside the United States

Our services are intended for users within the United States. If you are located outside the U.S., please do not use our services. We do not knowingly process information of EU residents in compliance with GDPR guidelines.

For questions, concerns, or to exercise any privacy rights, please contact us at info@dialragent.ai.